Computer support specialists provide technical assistance and lots of types of computer-related support, for example problem troubleshooting and installing of new hardware. The area is quickly growing, because of the fact that just about every company now uses computers in certain capacity and requires specialists to aid them. Specific support responsibilities can include daily oversight of the firm’s personal computers, answering requires the help of the organization’s people who use computers, repair laptop or computer software and hardware, and training users in using recently-acquired software. Some support specialists work directly for any computer software or hardware vendor. Others work with help-desk or support services firms, supplying computer support to clients on the contract basis.
Education, Certification, Licensing
Training needs for computer support specialist positions vary broadly. Many positions require a minimum of a bachelor’s degree in information technology or perhaps a related field, even though some may need only an associate’s degree or just a qualificationOrcertification along with some degree of relevant experience. Companies that are flexible about degree needs are often insistent on an advanced of certification and/or working experience for support specialist positions.
Certifications are essential for those who would like to work in this subject and vital for individuals with lesser educational credentials. A number of certifications exist at both general and product- or application-specific levels. The Computing Technology Industry Association (CompTIA) awards a business-recognized vendor-neutral certification referred to as a , which confirms proficiency in installation, configuration, diagnosing, preventive maintenance and fundamental networking. Candidates wanting to earn a b certification must pass a test, that there are many books and websites focused on test preparation. Vendors for example Microsoft and ‘cisco’ award their very own certifications which establish proficiency in a number of the vendor’s products. A few of these certifications might be needed for several support jobs where these items are heavily used.
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